WHERE ARE YOU LOCATED?

We're in Louisville, Kentucky. That is where we're shipping from via USPS. Boots ship from our warehouse in California.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Stocked items take 1- 10 days to ship. Once shipped, USPS takes 2-3 days within the USA. The quantity of the item you are ordering may not be in stock, but is available to us. We ship these as fast as we can. typically, it  takes 10 days for us to receive it, and then ship it to you. We apologize if this is an inconvenience, but it allows us to offer many items in a variety of sizes. 

If you need an item expedited or by a certain date, tell us in the MESSAGE section at checkout and FACEBOOK MESSAGE us, so our admin will see it and let us know.

It can take 10 days or more outside of the USA. Once it ships, you will receive an email with the tracking number from USPS.  

PLEASE NOTE: Because we are a small business, DUE TO THE HIGH VOLUME OF ORDERS DURING THE HOLIDAYS YOUR ORDER MAY TAKE UP TO 2 WEEKS TO SHIP. This means your order may take 1 day to ship or 2 weeks to ship. If you need your order by a certain date for a special occasion, please put the date in the MESSAGE SECTION at checkout, and let us know on FACEBOOK MESSAGES. We will contact you to let you know if it's possible.

WHY AM I CHARGED if MY ORDER DOESN'T SHIP IMMEDIATELY?

This is how this particular website works, and has nothing to do with how we designed the site.

Usually, your order will ship same day or within 10days. Sometimes your order will ship in 2 packages, and the 2nd one will soon follow the first. We assume the additional cost of the second shipment on your order, and if there's a third, we pay for that, too. If you need an item by a particular date, let us know when you place your order. We will let you know if the item is in stock, or it's possible to get it in time. If we have to overnight your order to get it to you in time, we have done that many times.   

CUSTOM ITEMS MAY TAKE 3 -5 WEEKS TO SHIP, because they are custom. These items are offered to you often in a wide range of sizes and colors. It is not possible for us to stock every color in every size. We do try and stock some of these items, but many have to be ordered. So, please place your orders early.

Do you take CUSTOM ORDERS?

Yes, we take custom orders all of the time. Go to the COWGIRLS UNTAMED Facebook page and message us. Someone will get back to you to discuss what you are looking for.  They will be happy to explain the process, and help you create your vision. Or call Michael, the owner, at 951-310-7125 and he'll help start the process.

Do you do LAYAWAY?

We no longer do layaway.

Do you sell WHOLESALE?

Yes, we do. You simply read and sign up .  Simply click on the WHOLESALE button on our website. 

Can I RETURN an item?

Please see our POLICY page for return details.  We understand that sometimes items may not fit properly. We offer a store credit or exchange.  Contact us first, before mailing a package.  We'll issue you a return authorization number.