WHY AM I CHARGED if MY ORDER DOESN'T SHIP IMMEDIATELY?
This is simply how our website works. We are a small business with a pretty basic program. This is how this particular website works, and has nothing to do with how we designed the site.
Usually, your order will ship within a week, or at least part of it will and the balance will soon follow. We assume the additional cost of the second shipment on your order, and if there's a third, we pay for that, too. If you need an item by a particular date, let us know when you place your order. We will let you know if the item is in stock, or it's possible to get it in time. If we have to overnight your order to get it to you in time, we have done that many times.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Stocked items take around 3 days to ship. Once shipped, USPS takes 2-3 days within the USA. It can take up to 10 days outside of the USA. Once it ships, you will receive an email with the tracking number. If you need an item expedited, tell us in the MESSAGE section at checkout and FACEBOOK MESSAGE us, so our admin will see it and let us know.
PLEASE NOTE: Because we are a small business, DUE TO THE HIGH VOLUME OF ORDERS DURING THE HOLIDAYS YOUR ORDER MAY TAKE UP TO 2 WEEKS TO SHIP. This means your order may take 3 days to ship or 2 weeks to ship. If you need your order by a certain date for a special occasion, please put the date in the MESSAGE SECTION at checkout, and let us know on FACEBOOK MESSAGES. We will contact you to let you know if it's possible.
CUSTOM ITEMS MAY TAKE 3 -5 WEEKS TO SHIP, because they are custom. These items are offered to you often in a wide range of sizes and colors. It is not possible for us to stock every color in every size. We do try and stock some of these items, but many have to be ordered. So, please place your orders early.
Also, because COWGIRLS UNTAMED sells items at tent shows, via phone, on Facebook and on our Website, items may say that they are "IN STOCK", but are not in the warehouse. Usually, when this happens a new "batch" of that item has been ordered and we are waiting for it to be delivered. If this concerns you because you have a special event coming up, FACEBOOK MESSAGE US, and we will check inventory for you. If you phone, the voicemail may be full, or we may not get the message, because of the quantity of calls we get per day. We apologize for this. We try and get back to everyone by phone, but often it just is not possible.
Do you take CUSTOM ORDERS?
Yes, we take custom orders all of the time. Go to the COWGIRLS UNTAMED Facebook page and message us. Someone will get back to you to discuss what you are looking for. They will be happy to explain the process, and help you create your vision. Or call Michael, the owner, at 951-310-7125 and he'll help start the process.
Do you do LAYAWAY?
Yes, we have a layaway program.
You must be a COWGIRLS UNTAMED annual member - see COWGIRLS UNTAMED MEMBERSHIP rules. The minimum purchase must be $50. You pay 25% of your total order for the first payment at time of purchase to begin the layaway. This payment is non-refundable and is used to cover our restocking and handling fees. If you decide to place more than 25% down at this time, that is fine, and only 25% of that payment is non-refundable. You cn make your payements at anytime during the 60 days of your layaway. The shipment of the item, will occur after you have made the last payment. If your order is for a custom item or special order item, that will not occur until final payment has been made, so please account for this in the timing of the arrival of your order.
When doing LAYAWAY, please contact us. You will be sent a PAYPAL invoice, and that invoice will track your payments.
Do you sell WHOLESALE?
Yes, we do. You will need to talk to Michael - the owner - about that at 951-310-7125. There's a form on this site for you to complete, and we will contact you.
Can I RETURN an item?
Please see our POLICY page for return details.
Do you give DISCOUNTS?
While we do try and work with our direct customer base to give the best possible pricing, we do have rules we must follow when it comes to giving discounts to customers. Cowgirls Untamed jewelry is sold by boutiques and horse show vendors all over the USA. We also have Sales Reps. All of these Cowgirls Untamed "partners" get discounts based on minimum orders and the policies of the program that they are in. If we give our direct customers the same or better discounts than what the Cowgirls Untamed "partners" receive, they rightfully would be upset.
Do you ship INTERNATIONALLY?
Yes, we do. Please inquire about shipping costs.
In fact, COWGIRLS UNTAMED jewelry can be found in Spain, France, London England, Japan, Canada, Australia, Ireland, as well as other countries. It's very exciting!
What if my jewelry BREAKS?
We will fix it, contact us so we can discuss what needs to be done to fix the issue.
How do I become a SALES REP?
Contact us to discuss your business plan and ideas to sell our product. We will work with you on the best approach for you to be seccessful. Email firstname.lastname@example.org or call Michael - Owner - at 951-310-7125.
What is the COWGIRLS UNTAMED MEMBERSHIP?
This is an annual membership, and it is $20 for USA members and $30 for INTERNATIONAL members. National and International retail customers can purchase this on our website. We keep track of your membership here at our main shop. Every year, there is a fee. You decide if you want to renew it or not. It is NOT automatically renewed. Once that fee is paid and you have placed your first order, your benefits begin.
After you have paid for your membership and your first order with shipping costs, you will receive:
1.FREE SHIPPING (USA residents) or 50% OFF SHIPPING (international customers) for the rest of the year
2. 10% off your order
3. MEMBERS ONLY SALES on Facebook
4. FREE UPGRADES on Jewelry on Facebook
5. FREE CUSTOMIZATION on Jewelry
6. Access to our 60 Day LAYAWAY that's MEMBERS ONLY
Do You Sell Wholesale? TOP
Yes, we do. You can call Michael at 951-310-7125 for more information.
You can also click on our wholesale tab, and fill out the requested information. We will send you an email to get you started ASAP.
I heard you have a COWGIRLS UNTAMED Membership. Is that true? How do I join? TOP
YES, we do. If you are in the military becoming a member is free. Otherwise, if you type membership in the SEARCH BAR, information will pop up and you can order a membership for $20. The $20 is an annual fee. It is not automatically renewed. If you'd like to join again the next year, just sign up.
What are the benefits? The benefits are that for that year:
1. Shipping in the USA is FREE. Shipping outisde of the USA is 50% off (excluding auction sales and LAST CHANCE items).
2. Periodically, we will post special sales on FACEBOOK for members only, so you need to cheaking Facebook regularly. We will be trying to send emails out to notify members ahead of time.
3. You get FREE UPGRADES on jewelry items - see Facebook.
4. You get FREE customization, which is normally around a $10-$20 charge.
5. You also have access to our 60 day layaway program, which is ONLY ALLOWED FOR COWGIRLS UNTAMED MEMBERS.
6. You're put on our maiing list.
This is such a great membership! It'll pay for itself after a few orders with your free USA shipping alone!
Do You Have A Layaway Program? What is It? TOP
Yes, we do. It is for MEMBERS ONLY. If you would like to become a member, it is $20 annual fee. And the benefits begin after your first order.
The layaway program allows you - at no interest - to purchase larger priced items or quantity of items and make payments on that order. We require 25% down, which is non-refundable. Then you have 60 days to finish your payments. You can make those payments at any time, in any way you wish. It just has to be paid off within that 60 day time frame. All payments made after the 25% down are refundable.
And, if you'd like us to ship part of your order that you have already paid for, just ask, and we can probably accomadate you. :)